We’ve all been there. You’ve got a line backed up to the exits, the phone is ringing off the hook, and a patron is standing there wanting to…… Read more “Emotionalism, the Trials of Public Service, & Vulcans”
Tag: Communication
Things They Don’t Teach in Library School: Part 1, Collective Grieving
It is a dark time for the library. A few months ago, one of my employees –a woman in her early forties — was diagnosed with colon…… Read more “Things They Don’t Teach in Library School: Part 1, Collective Grieving”
Soft Power and Changing Workplace Culture
Updated: 2017-10-27, 10:17 I recently worked a Sunday evening shift for the first time, 1:00-9:00 PM. I didn’t stay until closing, but long enough to support my…… Read more “Soft Power and Changing Workplace Culture”
Humanist Leadership
I’m new to being a boss. I’ve supervised student assistants for years, but this is the first job in which I’ve supervised “grown-ups.” Currently, I have five…… Read more “Humanist Leadership”
Tales of a Librarian 