We’ve all been there. You’ve got a line backed up to the exits, the phone is ringing off the hook, and a patron is standing there wanting to…… Read more “Emotionalism, the Trials of Public Service, & Vulcans”
Tag: Customer Service
Fines, Fines, Everywhere Are Fines…
Earlier today I responded to a Twitter post this way, Reading the responses to the original tweet fourteen hours later and the rather small sample size overwhelmingly…… Read more “Fines, Fines, Everywhere Are Fines…”
Missouri Library Association Conference, Day 3
First thing this morning was a shower. I’m sure all my fellow attendees will appreciate that. Shower done I packed and checked out of my room. By…… Read more “Missouri Library Association Conference, Day 3”
An Idealized Access Services Model
On August 8 I have a Skype interview for a Head of Access Services position. As part of this interview I’ve been told to prepare a 10…… Read more “An Idealized Access Services Model”
Why Do I Want to Be a Librarian, Anyway?: Part II
Headlong into the Old Question I didn’t grow up going to libraries. My family lived in an unincorporated part of the county, and if we had a…… Read more “Why Do I Want to Be a Librarian, Anyway?: Part II”
Tales of a Librarian 